CHERRY MOO – TERMS & CONDITIONS
Online Orders & Click & Collect
Last updated: 28 October 2026
Thank you for shopping with Cherry Moo! 🍒🐮
Cherry Moo is a small, independent business specialising in luxury handmade ice cream. Please read these Terms & Conditions carefully before placing an order.
1. Placing an Order
All Click & Collect orders must be placed through our online shop, accessed by selecting SHOP at www.cherrymoo.co.uk.
A minimum order value of £15 applies.
Orders can be placed up to 90 minutes before an available collection slot, subject to availability.
At checkout, you will be asked to select your preferred collection date and time.
PLEASE CHECK YOUR BASKET, FLAVOURS, QUANTITIES, COLLECTION DATE AND TIME CAREFULLY BEFORE COMPLETING PAYMENT.
Your order is confirmed once payment has been successfully processed.
2. Changes to Orders
Once an order has been placed and paid for, it cannot be amended through our online ordering system.
This includes:
Swapping flavours or products.
Adding additional items.
Changing quantities.
Changing the booked collection date or time.
If you would like additional products, you will need to place a separate order, subject to the £15 minimum order value and availability of another collection slot.
Separate orders cannot be guaranteed the same collection time.
Please ensure everything you wish to purchase is included in your basket before paying.
3. Click & Collect
ALL COLLECTIONS ARE STRICTLY BY PRE-BOOKED TIME SLOT ONLY.
Cherry Moo operates from a private residential address and is not a walk-in shop.
Your order will be prepared for your selected collection time and placed outside in a named bag in the pink Cherry Picker Box.
PLEASE ARRIVE AT YOUR ALLOCATED COLLECTION TIME — NOT EARLIER OR LATER.
If you arrive early, please do not knock on the door or expect your order to be available before your booked time.
Ice cream melts quickly, particularly during warmer weather, so punctual collection is essential.
Full collection instructions, including directions to Cherry Moo HQ, are available at:
www.cherrymoo.co.uk/collection
Please read these instructions before ordering.
4. Late Arrivals & Missed Collections
If you are unexpectedly delayed or can no longer attend your booked collection time, please contact Cherry Moo as soon as possible.
Orders left uncollected will normally be returned to frozen storage after approximately 10 minutes.
We may be able to offer an alternative collection arrangement, depending on availability and the circumstances, but this cannot be guaranteed.
Customers attending their original booked collection slots will take priority.
Missing your collection time does not automatically entitle you to a refund or a new collection slot.
Any cancellation or refund request will be considered in accordance with the circumstances and your statutory consumer rights.
5. Cancellations & Refunds – Ice Cream & Food Products
Please only book a collection date and time when you are confident you can attend.
If you wish to cancel your order, please contact Cherry Moo as soon as possible.
Cancellation requests will be considered individually, taking into account:
Whether your order has already been prepared.
Any costs reasonably incurred.
Whether the products can reasonably be resold.
The amount of notice provided.
Cancellation does not automatically guarantee a full refund.
Where a cancellation charge applies, it will be reasonable and proportionate to the actual loss caused by the cancellation, taking account of reasonable steps to reduce that loss.
Certain perishable food products may be exempt from the usual 14-day change-of-mind cancellation right for online purchases.
If Cherry Moo is unable to fulfil your order, we will contact you to arrange an appropriate refund or another solution with your agreement.
Nothing in these Terms & Conditions affects your statutory consumer rights.
6. Merchandise – Cancellations & Returns
This section applies to non-perishable merchandise, including Cherry Moo jute shopper bags.
For most standard merchandise purchased online, customers have a statutory right to cancel within 14 days of receiving their goods, without giving a reason.
To exercise this right, please contact Cherry Moo within that period.
You then have a further 14 days to return the goods.
Returned merchandise should be handled with reasonable care and packaged appropriately.
Where legally permitted, a deduction may be made if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, resulting in diminished value.
Unless otherwise agreed or required by law, customers are responsible for the direct cost of returning merchandise, provided this was explained before purchase.
Eligible refunds will be processed in accordance with applicable consumer law.
Your statutory rights in relation to faulty, damaged or mis described merchandise remain unaffected.
7. Product Quality & Problems With Orders
Every Cherry Moo order is prepared and packed with care.
If you receive an incorrect product, or believe an item is faulty, damaged or not as described, please contact us promptly.
Email: icecream@cherrymoo.co.uk
Please include your order number, a description of the issue and photographs where helpful.
We will investigate and provide an appropriate remedy in accordance with your statutory consumer rights.
8. Storage & Transport of Ice Cream
Ice cream is a frozen product and must be kept at an appropriate frozen temperature.
We strongly recommend bringing an insulated cool bag with frozen ice packs when collecting your order, particularly during warmer weather or when travelling any distance.
Please transfer your ice cream to a suitable freezer as soon as possible after collection.
Always follow the storage instructions and best-before information provided on the packaging.
Do not refreeze ice cream that has fully thawed.
9. Ingredients, Allergens & Dietary Requirements
Cherry Moo uses a variety of ingredients, including allergens, in its production environment.
Ingredient and allergen information is provided with our products and, where applicable, through the online shop.
Please check the relevant ingredient and allergen information before ordering or consuming any product.
Although care is taken to minimise cross-contact, we cannot guarantee an allergen-free production environment.
If you have a food allergy, intolerance or specific dietary requirement, please contact Cherry Moo before placing an order so we can provide the relevant information.
We cannot guarantee individual recipe changes or substitutions for standard online shop orders.
10. Product Availability
All products are subject to availability.
Cherry Moo produces ice cream in small batches, so flavours, quantities and availability may vary.
We make every effort to keep online stock levels accurate.
If an item you have purchased becomes unavailable, we will contact you to agree a suitable resolution, including a refund where appropriate.
Product photographs are for illustration purposes. Handmade products may vary slightly in appearance.
11. Collection Address
Cherry Moo HQ
30 Fauld Drive
Kingsway, Quedgeley
Gloucestershire
GL2 2HL
Cherry Moo is a collection-only business and does not operate a walk-in retail shop.
Please do not visit without a confirmed collection booking.
For full directions and collection information, visit:
www.cherrymoo.co.uk/collection
12. Contact Details
For order-related enquiries, please contact:
Email: icecream@cherrymoo.co.uk
Website: www.cherrymoo.co.uk
You can also contact Cherry Moo through our official Facebook or Instagram pages.
Please include your order number where applicable.
13. Weddings, Events & Bespoke Bookings
These Terms & Conditions apply to standard online shop and Click & Collect orders.
Wedding bookings, private events, ice cream trailer hire and other bespoke services may be subject to separate booking terms, deposits and cancellation arrangements.
The relevant terms will be provided as part of the booking process.
14. General
Cherry Moo may update these Terms & Conditions from time to time.
Any changes will not retrospectively alter the terms of an existing order without a lawful basis or agreement.
These terms are governed by the laws of England and Wales, subject to applicable consumer protection laws.
Nothing in these terms excludes or restricts your statutory consumer rights.
THANK YOU FOR SUPPORTING CHERRY MOO! 🍒🐮💕
Cherry Moo is a small business run entirely by me. Taking a moment to check your order and arrive at your allocated collection time makes a huge difference to keeping everything running smoothly.
Thank you for your understanding and for supporting my handmade ice cream business!
Love,
Lisa 🍒🐮💕