TERMS & CONDITIONS

By placing an order with Cherry Moo, you are agreeing to the following terms and conditions:

Orders

Any order placed is not confirmed until payment has been made and accepted. If an attempt to make payment has been declined, we cannot hold any order.

Please ensure the collection or delivery details provided are correct upon placing your order. It is your responsibility to select the correct collection day/time and enter correct details if you have chosen a delivery. We cannot be held responsible for any products that perish due to incorrect information being provided. If you notice a mistake once you have made your order, please notify us via email or message us immediately and we will amend this for you.

For Online Ordering, you are obliged to pay:

The payment provider will accept the following forms of payment for online ordering:

Credit / Charge cards: Visa, Mastercard, American Express

Debit Cards, such as Visa, Delta, Maestro, or Switch

In the event of a refund, you will need to communication with the restaurant or takeaway for this to be carried out via the relevant payment as soon as possible.

Placing an Order

For Online Ordering, you are obliged to pay the restaurant/takeaway the fee which it charges for the food (and any other products and/or services) you order, together with the restaurant’s delivery charges where applicable.

The payment provider will accept the following forms of payment for online ordering:

Credit / Charge cards: Visa, Mastercard, American Express
Debit Cards, such as Visa, Delta, Maestro, or Switch

It is your responsibility to ensure that your order or booking is accurate, and you should thoroughly check the items or services which you have selected before confirming your selection.

If you have any questions or concerns regarding your order, including ingredients used cookery methods, price, or availability or if you suspect that your order has been incorrectly calculated, you must contact the business directly. Once your order/booking is processed, you will receive an email, to the email address specified during your registration, confirming that your order has been received ("Confirmation Email").

In the event that any payment is declined, you will be advised of the position and your order will not be processed.

If Cherry Moo rejects your order, you will be notified by email. There are circumstances where a business may not be able to process and deliver your order in a timely manner and may be required to reject it.

Changing or cancelling an order

After the procession of your payment, you may not be able to amend or cancel your orders, save at the absolute discretion of Cherry Moo.

If you wish to attempt to amend or cancel your order after payment, you should contact Cherry Moo directly to discuss this. Cherry Moo, however, will not be under any obligation to cancel your order after you have made a payment.

Order Rejection

Cherry Moo hold a complete right to reject your order request at any time after receiving your order because of many reasons like if they are too busy, food unavailability, weather conditions or any internal issues etc. In such a case, if your payment is already processed, your amount will be refunded back to you.

Refund Of Rejected or Cancelled Order

According to the standard banking procedure, once you submit your order that you are paying by credit or debit card and if your order has been authorised, your bank or card issuer will “ring-fence” the full amount of your order. Once a refund is authorised by Cherry Moo the money will reverse back into your debit or credit card, but the funds will take between 3 to 10 working days or sometimes longer to show up in your bank account. Neither we nor Cherry Moo will be responsible or liable to you for the delay in your getting the refund back to your account.

Online Policy Only

This online privacy policy applies only to information collected through our online ordering websites and not to information collected offline.

Your consent

By using our sites, you consent to our terms and conditions and privacy policy.

Refunds & Exchanges

We reserve the right to cancel orders at any time for any reason we see fit. If the order is cancelled through a fault of Cherry Moo Ltd, we will ensure a full refund is sent to you within 14 days of cancellation via the original payment method.

If you wish to cancel your order you must tell us via email within 24 hours of placing your order to receive a full refund. You must include your full name, your full address, your order number, and what item(s) you ordered. If you do not provide all of this information we cannot accept your cancellation. We cannot accept any cancellations received through social media messages.

All of our artisan ice cream products are perishable and specifically made to order and cannot be refunded, exchanged or credited unless they are of an unsatisfactory quality or if you have received the wrong item.

Please ensure someone is at home or available to successfully receive your delivery, as it will melt if left unattended. We cannot be held accountable for any problems that arise due to missed delivery.

Please make sure you check that you are happy with the condition of your order as soon as you collect your order or receive your delivery. If you are unhappy with the condition you have received your order in you must let us know within 24 hours of receiving your order to be considered for a refund/exchange/credit.

If you are unhappy with the item itself rather than the condition it arrived in, you have up until 14 days from your delivery date to let us know. Please contact us via email, not via social media as this is sometimes unreliable.

When contacting us with any problems with your order, please provide us with as much evidence as possible of the issue, including photographs (if applicable) so that we can investigate thoroughly. Any extra information that is subsequently requested by Cherry Moo Ltd in support must be sent within 48 hours from receipt of our latest correspondence.

The products will be at your risk from the time they are delivered to you or collected by you or your agent.

If you are collecting ice cream, we strongly recommend that you bring an insulated carrier and ice ice packs to keep your products frozen during transit.

Allergies

We will notify you of any product containing allergens on the specific product’s web page and upon every label. Cherry Moo Ltd cannot be held responsible for any allergies or reactions caused by the products.

Some products can be made without certain allergens, but they are still made in a kitchen using some or all of these ingredients, and regrettably Cherry Moo cannot, therefore, guarantee the absence of traces of them.

It is your responsibility to inform consumers of any risks.

Intellectual Property

You may not modify, copy, duplicate, distribute, sell, market and translate any information, including trademarks, photographs, imagery, text, logos and content appearing on this website, which is the sole property of Cherry Moo Ltd. Any use of this is strictly prohibited unless specific consent has been requested by you and subsequently agreed by the Director of Cherry Moo Ltd in writing.

Cherry Moo Ltd reserves the right to use images of their design and goods created as a result of your purchase for marketing, promotional, competition and editorial purposes.

Cherry Moo Ltd owns all rights, title and interest in and to the design created for your order and that it cannot be used outside of these express terms and conditions.

So far as any goodwill is generated by your use of the design, it shall accrue to the benefit of Cherry Moo Ltd.

General

We have the right to review, revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

We will not be liable for errors or omissions on the site nor for loss or damage suffered by you as a result of any unavailability of the site or by any use by you or reliance placed on the site or its contents including any damage caused to your computer or otherwise howsoever, or any direct, indirect or consequential loss or loss of data.

We will not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you as a result of any down-time which may occur upon the site.

The site is provided “as is” and you acknowledge that despite our reasonable endeavours, the site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures.

We shall not be responsible to you for damages or otherwise in respect of any error made to any listing of or reference to products.

You may not ‘deep link’’ by which we mean that you may not include a link to our site, or display the contents of our site, surrounded or framed or otherwise surrounded by content not originating from us without our prior consent.

These Terms and any dispute arising from them shall be governed by the laws of England and Wales.

WEDDINGS

TERMS AND CONDITIONS

Please read all terms and conditions carefully before paying for any service. By paying a booking fee or deposit, you are accepting all following terms and conditions.

Application

These terms and conditions apply to the purchase of service and goods by you. (the consumer, client, or you)
Cherry Moo Ice Cream of 30Fauld Drive, Quedgeley, Gloucestershire, GL2 2HL Email:icecream@cherrymoo.co.uk (the supplier, us or we)
These are the terms on which you purchase our service. By ordering any of our services and paying any booking fee or deposit, you agree to be bound by these terms and conditions.

Services

The description of our services and goods which you agree to purchase are that of the agreement in your bespoke quotation.
It is your responsibility to ensure that all information, specification, and instructions are accurate at the time of ordering our service by way of a deposit.
We withhold the right to make changes to our services, setup, and production to comply with applicable law and safety changes. You will be informed of any such changes if they affect any service which you have paid for.

Basis of Sale

Sale of services are subject to availability, and only on receipt of a deposit payment will your date be secured and guaranteed.
The package price stated on any quotation will be valid for a period of 14 days, at which point, price or costing changes may be applicable.
Confirmation of payment being received will be sent by email.
Any changes, requested by the customer, to the details of the agreed package regarding times, logistics and products will be considered, and we will endeavor to allow for such changes where possible.

Payment and Fees

All stated prices are exempt of VAT. Cherry Moo is not a VAT registered business. If this changes, you, the consumer, will not be subject to any price increase if a service has been booked by means of a booking fee or deposit payment.
Prices outlined on a quotation are valid for 14 days of the date of that quotation. Once a booking fee or deposit has been received, that quotation price is fixed and will not increase unless you instruct us to increase your package requirements.
We will require a 20% non-refundable booking fee at the time of making the booking to secure our services if the event is more than 18 months away.
Non-refundable Deposits 50% are required if making a booking with less than 18 months’ notice, unless agreed otherwise.
Upon request, it may be possible to increase your package requirements. We cannot reduce the package in terms of value from the time a deposit is paid.
Final balances will be invoiced 1 month prior to the event date. Settlement of this remaining balance is required no later than 2 weeks before the event date.
If booking within 1 month of your event, full payment will be required at the time of booking.
8. Early payments may be accepted on request; however, we encourage you to check your event insurance policies as all payments made within 18 months of your event are non-refundable.

Delivery

Delivery of our service will be arranged with you prior to the event. Arrival time will be no later than 1 hour before service.
Arrival and set up can be requested for the preceding day subject to availability but may incur additional charges.
Arrival time may be requested for earlier in the day of the event to avoid disruption to an ongoing event. This will be negotiated prior to the event and may incur additional charges.

Withdrawal, Postponement and Cancelation

A booking fee is non-refundable as this will cover all administrative work, planning and testing, carried out on your event at the time of booking.
Further deposits and payments will be refundable if the event is cancelled with more than 18 months’ notice.
Any payments received within 18 months of the date of the event are non-refundable. Please check your event insurance for cancellation cover.
Where possible, if the client wishes to postpone an event, or reschedule, Cherry Moo will endeavour to transfer the deposit payment to the new date where possible, further administrative fees may apply.
In the event of a national or global pandemic, where the client is forced to reschedule their event, we will, where possible, transfer our agreed services to a rescheduled date with no additional administrative fees.

If we are unable to deliver our services on the day of the event, due to an act of god, adverse weather conditions, or natural disaster, you will be entitled to a 50% refund.
In the unlikely circumstance of Cherry Moo cancelling their services, due to a unforeseen mechanical failure, unrecoverable or unrepairable breakdown on route, failing to appear for any given reason, medical emergency, or staff sickness, 100% of the clients payment will be refunded.

Commitment, Responsibility and Liability

We endeavour to provide all our services to the very highest of standards expected at Cherry Moo.
Our production and services comply to all applicable laws including food safety, storage, transportation, and handling standards.
All staff during production and on site at the event are fully trained and hold up to date food safety certificates
It is the responsibility of the client to inform us of any known dietary requirements.
Our liability extends to the service we have agreed to in writing.
We are not liable for any illness, injury or death caused by the negligence of another customer, supplier, third party or venue.